Tuesday, September 21, 2010

is 1 less than 30?

Dear poorly paid online support rep for my wireless carrier:

If I tell you that I got my spiffy (yet hopelessly BROKEN) phone TODAY, what did you expect my answer would be when you said "have you had it less than 30 days?".  Don't leave the door open like that.  And when I reply "well, since I got it TODAY, I would assume that 1 day is less than 30 days, correct?", don't get snotty with me - I'm the customer, I get to be snotty, not you.  And then when I tell you 7 TIMES that the keypad on the phone is totally non functional, don't ask me again what the problem is.  And THEN, don't piss me off with your snottiness yet again, give me a phone number to call and then expect a good review on your survery. I believe that the term "useless waste of an online rep who I'm sure really doesn't speak English at all" was tossed in there. 

Dear Non-English speaking poorly paid phone rep for my wireless carrier:  Listen lady, When I tell you my secret answer, and i KNOW it's right because I'm looking at it on my account page online, DON'T TELL ME IT'S WRONG.  Learn to speak English and then get back to me. 

Dear English speaking, poorly paid phone rep for my wireless carrier: yeah, you probably got the notes about my last call with Miss Non-English speaker, and Mr I don't know that 1 is less than 30:  Thank you for actually getting my return processed and my new phone out to me.  If I could I would give you a raise.  You have restored my faith in your company.  Oh, and thanks for the refund for the entire cost of the phone.  You ROCK. 


Empress Bee (of the High Sea) said...

ha ha ha, now tell us how you REALLY feel!

smiles, bee

Jan's Funny Farm said...

Well, that sounds like you had a fun time.

Barb said...

Ack! Whenever I have to make any changes on my plan I just drag my feet and dread it for weeks ahead of time. When I moved to GA they screwed up my plan and billing SO badly it took months and endless conversations wherein I repeat myself ad nauseam and lose my patience, which actually causes my voice timbre to change and requires me to shout out in exasperation "Am I speaking English? Because I totally thought I was speaking English!"... until finally, I get someone with a modicum of intelligence who, a) 'gets it' and b) can fix it.

I am planning on upgrading my iPhone to the newest one in January... which is when AT&T says I am 'eligible' to upgrade. Pray for me.

chezcat1970 said...

Yikes! I've had similar problems with the cable!

David & kits said...

It must've been a surprise that English speaking, poorly paid rep went out on the limb. Most wouldn't dare.

Another reason why I don't carry a cell.

Junior and Orion said...

Customer service...it ain't what it used to be.

Junior and Orions Meowm